Terms and Conditions

1. Acceptance of Terms

By accessing or using the Muse website, you agree to comply with these terms and conditions. Please review them carefully before placing an order.

2. Orders and Product Availability

All orders are subject to product availability and confirmation. Customers are responsible for providing accurate and complete information when placing an order.

3. Pricing and Payment

All prices are displayed in Kuwaiti Dinars (KWD). Customers can use the payment methods available on the website to complete their purchases.

4. Shipping and Delivery

Delivery times may vary depending on the customer's location and the nature of the order. Customers are encouraged to ensure that their delivery details are accurate to avoid delays.

5. Product Information

We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations in colors or appearance may occur due to screen settings and lighting conditions.

6. Privacy and Security

Muse respects customer privacy and is committed to protecting personal information. Customer details are used for order processing, delivery, customer support, and other purposes related to the services provided.

7. Changes to Terms and Conditions

Muse reserves the right to update or modify these terms and conditions when necessary. Any changes will be published on the website.

Exchange and Return Policy

At Muse, customer satisfaction is important to us. Customers may request an exchange or return within 14 days of receiving their order, subject to the following conditions:

• Products must be unused and in their original condition, with all original packaging, tags, and accessories, where applicable.

• Proof of purchase or the order number must be provided when submitting an exchange or return request.

• Products that have been used, damaged due to misuse, or returned in a condition that prevents resale may not be eligible for exchange or return, subject to applicable consumer protection laws.

• Customers must contact our customer service team before returning any item to receive the appropriate instructions.

• All returned products will be inspected to ensure they meet the policy requirements before the request is approved.

• Approved refunds will be processed through the appropriate payment method in accordance with our procedures and applicable regulations in Kuwait.

• If a product arrives damaged or differs from the item ordered, customers should contact our customer service team as soon as possible for assistance.

This policy does not limit any mandatory rights granted to consumers under applicable Kuwaiti law.

Customer Service

For any inquiries regarding orders, products, delivery, exchanges, or returns, customers can contact the Muse customer service team through the contact channels available on our website. We are always happy to assist and provide the support you need.